Frequently Asked Questions

NIKKI is a personal frequency delivery system. A unique bioenergetic wearable with light-carried frequency sets designed to support optimal wellness and performance.

NIKKI is the first wearable designed to help restore and improve cellular communication. While other wearables monitor and report on key wellness issues, NIKKI has frequency sets designed to improve your wellness.

Intermittent sleep, stress, pain, fatigue and many other symptoms result from poor cellular function. Strong cellular activity is essential to good health and well-being long-term.

A NIKKI purchase includes the device and a USB charger. Activation codes for Frequency Suites are purchased separately.

Your unique activation code will be on your purchase confirmation email. 

If you did not receive this email, check your spam and junk folders. If you can not find it, email hello@wearenikki.com and we can resend it to you.

The Wellness Suite of Frequencies includes seven Frequency Sets:

• Allergies
• Energy
• Immune+Pathogens
• Pain
• Sleep
• Stress+Anxiety Travel

And Three Frequency Bundles:

• Morning
• Afternoon
• Evening

The Lyme Suite of Frequencies includes:

• Lyme Daily
• Bacteria
• Detox
• Emotion
• Gut Health
• Histamine
• Lyme Sleep
• Mold
• Inflammation
• Stress

New Frequency sets and suites will be released in an ongoing manner. As more are released, we will notify users of their availability.

NIKKI bioenergetic technology is clinically proven by Dr. Leigh Erin Connealy MD, who is the Medical Director of the largest Integrative Medical Clinic in North America. Based on a ‘Quality of Life’ proof of concept trial, participants experienced a 73% significant improvement in wellness while wearing NIKKI. View third-party results HERE

NIKKI delivers various frequency sets carried by light in a safe, gentle and non-invasive way. Frequencies increase cellular ability to communicate with other cells, tissues and organs for optimum wellness. These frequencies have been studied extensively to help promote your overall wellness.

NIKKI bioenergetic wellness technology is proprietary and carries a patent pending status.

Frequencies have bio-regulatory effects seen in the circadian rhythms in humans, mating behaviors and communications in animals as well as in the growth and repair of plants. In essence, frequencies can promote better communication between  your cells and bodily organs to help you achieve optimum wellness. 

NIKKI offers a full suite of frequency sets tailored for greater wellness. Each program comprises multiple frequencies stacked together to address a specific wellness issue. For example, Pain or Energy. Only one selected program can run at any given time. 

Yes, the NIKKI Connect App allows you to update, activate, and access your personal frequency sets. Pair NIKKI via Bluetooth when updating selected frequency sets. 

1. Android app : Minimum supported SDK version is 23 and above/ UI version 6.0 or higher.
2. iOS app : Minimum supported iOS version is 11 and above.

Very. Simply select the frequency sets of choice and run for up to 8 hours. Once complete you can simply repeat or choose another frequency program to run. Your wellness is in your hands. Pre-programming and customization are not required. NIKKI is a user-friendly, swipe and play device.

Yes wearing the NIKKI regularly is recommended.

Your body is already created with an innate ability to heal and repair itself for long-term wellness.

However, when cells are rundown and depleted from stress, trauma, fatigue or illness, your body can’t work at optimal levels and will need help. NIKKI is designed to help recharge the process of cellular restoration and recovery to get you back on track for greater wellness.

For this to happen, your body needs to become familiarized with NIKKI frequency programs on a regular basis to strengthen its ongoing cellular communication.

Put simply, NIKKI offers bioenergetic information helping the body find balance and harmony on a regular schedule.

Consistent wear time helps build the momentum for energetic change.

Wear NIKKI up to 8 hours during the day or night for maximum support or consider wearing NIKKI a minimum of 2 hours daily to maintain optimized wellbeing.

NIKKI’s wrist strap is adjustable for all sizes. The strap is a comfortable, woven stretch fabric. If you would like to purchase a different type of watch band, the watch band size is 20 mm and any standard watch band can be purchased to replace the included band. 

Yes, NIKKI is waterproof up to 10 meters. The strap is mildew resistant. However, We do not recommend wearing your NIKKI in salt water.

NIKKI currently ships to Canada, the US and European Union (EU).

Shipping costs are as follows:

Free for the US and Canada, and the EU ($75 US).

Any applicable local taxes, VAT, and custom charges are the sole responsibility of the NIKKI end user.

Do you offer international shipping?

 Yes, we do offer international shipping to Canada, United States and the European Union 

 What are the shipping costs for international orders?

 Shipping costs for international orders are calculated at checkout based on the destination and the weight of the items in your order.

 Are there additional fees for international orders?

 Yes, please note that for international orders, the buyer is responsible for all applicable duties, taxes, and customs fees imposed by the destination country. These charges are not included in the product or shipping costs.

 What are duties, taxes, and customs fees?

Duties, taxes, and customs fees are charges imposed by the destination country’s government on imported goods. These charges vary and are determined by customs authorities.

How are duties and taxes calculated?

Duties and taxes are calculated based on the value of the items in your order and the customs regulations of the destination country.

Will I need to provide an EORI or TAX ID for my international order?

Yes, in some cases, the destination country may require an Economic Operators Registration and Identification (EORI) number or a Tax Identification (TAX ID) number for customs clearance. It is the buyer’s responsibility to provide any necessary identification.

How can I obtain an EORI or TAX ID?

Buyers can obtain an EORI or TAX ID from the customs or tax authorities of their respective countries. It is recommended to check with the local authorities or consult our customer support for guidance.

What happens if I refuse to pay the customs fees or provide the required documentation?

If customs fees are not paid or necessary documentation, such as an EORI or TAX ID, is not provided, your order may be delayed, returned to us, or subject to additional charges. It is essential to comply with the customs regulations of the destination country.

Can I track my international order?

Yes, international orders typically come with tracking information. Once your order is shipped, you will receive a tracking number to monitor its progress.

Results are guaranteed. If you are not completely satisfied for any reason, return NIKKI for a full refund. Simply pay the shipping and handling to return the product. Our team will arrange the full refund of your NIKKI and any membership dues if applicable, minus shipping and handling costs. Return Policy is 30 days from the date of delivery.

Contact hello@wearenikki.com and our team will arrange a return. NIKKI must be returned in its original box with all contents received on delivery.

Warranty is strictly limited to manufacturer defects in materials and workmanship in this product for one (1) calendar year from the date of purchase. There are no refunds, only a replacement in the case of manufacturer defect(s).

For questions regarding this Limited Warranty, please contact us at hello@wearenikki.com.

The battery can last up to 30 hours for the purposes of ongoing usage. However, when not in use, place the NIKKI on your charging plate to maximize its battery life.

All rights reserved. The statements on this page have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease.

Your unique activation code is valid for the number of NIKKI wearables you purchased.

To activate another NIKKI connect to your NIKKI wearable via the NIKKI connect app. 

Tap on the three dots on the upper right hand side 

From the drop down tap search for available devices

Find your NIKKI wearable that has not been updated yet.
*TIP: if you have connected to the APP your device will say User Name or your Nickname

Find the device that says NIKKI

It will go through the new device update and installing process

NIKKI wearable will update and app will refresh available devices

Select the same NIKKI and it will ask for your activation code

Use the same activation code that was provided in your purchase email

From the Homescreen, swipe left or right until you see the settings menu. Scroll down to Bluetooth, Tap on Bluetooth, Tap on the on/off toggle. 

• Bluetooth will need to be on in order to update/connect your NIKKI wearable

This means your Frequency Set has expired.

To update your NIKKI wearable, find your activation code, provided in your purchase email confirmation or email us at hello@wearenikki.com to get your unique code. 

1. Download the NIKKI Connect app 
2. Find and connect to your NIKKI via the NIKKI Connect app 
3. Tap the 3 dots in the upper right hand side. 
4. From the dropdown menu Activate more Frequencies 
5. Use your valid and unique activation code provided by wearenikki
6. This will program and update your Frequency sets

This just means there was an error on updating your NIKKi wearable device. 

To update your NIKKI wearable, find your activation code, provided in your purchase email confirmation or email us at hello@wearenikki.com to get your unique code. 

1. Download the NIKKI Connect app 
2. Find and connect to your NIKKI via the NIKKI Connect app 
3. Tap the 3 dots in the upper right hand side. 
4. From the dropdown menu Activate more Frequency Sets
5. Use your valid and unique activation code provided by wearenikki
6. This will program and update your Frequency sets

While NIKKI was updating the connection from NIKKI Connect App to NIKKI wearable was broken. This can be from a number of different reasons including incoming phone calls, screensaver turned on, WIFI signal interrupted, walking too far away from the NIKKI wearable, having bluetooth not enabled and not having NIKKI on charger while updating. 

To correct this, Find and connect to your NIKKI wearable via the NIKKI Connect app 

1. Reconnect to your NIKKI device and the programs should update on their own. 
2. If you have not used an activation code to update your NIKKI wearable, try these steps
3. With NIKKI wearable connected to NIKKI Connect app  
4. Tap the 3 dots in the upper right hand side. 
5. From the dropdown menu tap Activate more Frequency Sets
6. Use your valid and unique activation code provided by WeAreNikki

This will program and update your Frequency sets

Misplaced your Activation Code please email hello@wearenikki.com

This happens sometimes when your NIKKI reboots during an upgrade.

To fix this:

1. Place NIKKI on provided charger. Open your NIKKI connect App and search for available devices. On the available devices screen you will see a NIKKI listed as DFU with some numbers like you can see here. 
2. This is the NIKKI that you are looking for, tap on the DFU NIKKI.
3. App will ask you to update NIKKI – Update NIKKI
4. It will update and install new firmware.
5. Update Successful – Tap Finish
6. NIKKI will power back on and be discoverable on the NIKKI Connect App

Tap on your NIKKI and it will update with your Frequency sets.

Once you enter your activation code the white activation screen takes a few moments to update. It pauses and removes the code. We just need to give NIKKI and NIKKI Connect time to communicate with each other. If you close the app and reconnect your NIKKI will start to update with your Platinum Frequency Sets.