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Customer Service-Contacts

Contact us or schedule an appointment

 

Please refer to the FAQ’s for information 

https://fremedica.com/support/

What if I have a question that is not covered in the FAQ’s? 

Please contact the customer support team at help@fremedica.com

How do I contact FREmedica™?

Customer and Tech Support at help@fremedica.com

Who do I contact if I have problems with my device?

Tech Support at help@fremedica.com

Who do I contact if I want to return my device?

help@fremedica.com

Who do I contact if I want to upgrade my Waveforce™ ONE to a WAVE 1?

Upgrade Requests at help@fremedica.com

Can I talk to someone?

We’d love to talk to you! In order to ensure the best possible service, calls are booked. This allows us to speak at a time that is convenient for you (within our office hours) provide undivided attention.

Prior to your call time, please connect your WAVE 1 to your computer. This will allow us to see your current usage that allows us to guide you through your Lyme Program.

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