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App downloading but not opening. Green light is flashing when connected to the computer.

It has been noted that there have been recent security updates to MAC operating systems that have caused some computers to no longer recognize the WaveAssistant App as it is not from their Apple Store.

In order to resolve this situation, permission updates or MAC computer updates may be required. I am including information in this email and am also inviting you to schedule a call with me so we can walk through the process if you feel that would be beneficial.

  1. Confirm that your MAC is up to date with the latest version. This can be accessed by clicking the Apple logo on the top left of the screen and selecting “About this MAC”
  2. In that window there may be an Update button. Click on “update” if this is an option.
  3. Uninstall / Delete the Wave Assistant app
  4. Clear cache and cookies (this will remove any programming fragments of the app)
  5. Install the Wave Assistant App (www.waveassistant.com)
  6. Connect your WAVE 1 to the computer.

If the situation does is not resolved and the following occurs:

App downloading but not opening. Green light is flashing when connected to the computer.

Update the firewall to accept the WaveAssistant App.

Review the video below to see how to allow the firewall access to the app

MAC Firewall – Update the firewall to accept the Wave Assistant App

  • On the DOCK – Click the GEAR – System preferences
  • Select – Security & Privacy
  • Select – Firewall
    • If your firewall is OFF – exit the option
    • If your firewall is ON – select the lock on the bottom left of your window in order to make changes
  • Select – Firewall options
  • Click on the + sign shown below
  • A list of Applications on your MAC will appear
  • Select WaveAssistant and it will Add to the “Allow incoming connections”
  • Click OK
  • Connect your WAVE 1 to your computer.

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